Privacy Policy

1. Introduction

Welcome to 2ND MATE FG ("we", "our", or "us"), operated by Awanish Chauhan. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, and password when you register.
• Order & Shipping Information: Full name, phone number, shipping address (address line, city, state, postal code, country) when you place an order.
• Payment Information: We do not store card details. Payments are processed securely by Cashfree Payments. We only receive a payment confirmation and order reference.
• Communications: Any messages or notes you send us with your order.

We also automatically collect certain technical information when you visit our site:

• IP address, browser type, and operating system
• Pages visited and time spent on the site
• Referring URLs

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send order confirmations
• Send shipping updates and delivery notifications
• Create and manage your account
• Respond to your queries and provide customer support
• Send transactional emails (order confirmation, dispatch alerts)
• Improve our website and product offerings
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Sharing of Information

We may share your information only with:

• Payment Processors: Cashfree Payments, to process your transaction securely.
• Email Service Providers: Brevo (Sendinblue), to send transactional emails.
• Shipping Partners: Courier companies, to deliver your physical order — only your name, address, and phone number are shared.
• Legal Authorities: When required by law or to protect our rights.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order records are retained for a minimum of 5 years for accounting and tax purposes.

6. Cookies

We use an authentication cookie (auth_token) to keep you logged in. This is a strictly necessary cookie and does not track you across third-party sites. No advertising or analytics cookies are used at this time.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, email us at support@octasea.com.

8. Data Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords (bcrypt), and HttpOnly authentication cookies. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of the site after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: support@octasea.com
Website: octasea.com