stickyshala.com

    Cancellation and Refund Policy

    Last Updated: 01/05/25

    At StickyShala, we strive to ensure customer satisfaction with every order. Please review our cancellation and refund policies below before making a purchase.

    1. Order Cancellation

    • Orders can be cancelled within 12 hours of placing them or before dispatch, whichever is earlier.
    • To cancel your order, email us at support@stickyshala.com with your order ID.
    • Once the order is shipped, it cannot be cancelled.

    2. Return & Replacement Policy

    • Eligible Reasons:
      • You received the wrong book
      • The book is damaged or defective
      • Pages are missing or misprinted
    • Conditions for Return:
      • Request must be made within 48 hours of delivery.
      • Item must be unused, in original condition and packaging.
      • Customer must share clear images of the issue (damaged/wrong item).
    • Returns are not accepted for
      • Books ordered by mistake
      • Minor wear due to packaging or shipping
      • Change of mind after delivery

    3. Refund Process

    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, the refund will be processed to your original payment method within 5–7 business days.
    • In case of prepaid orders, refunds are only processed to the source account.

    4. Shipping Charges

    • Shipping charges are non-refundable unless the return is due to our error (wrong/damaged item).
    • For eligible returns, we will arrange reverse pickup where possible. If not, you may be asked to self-ship.

    5. Contact Us

    If you have questions or concerns about this Privacy Policy, please contact:

    StickyShala
    Email: support@stickyshala.com
    Website: https://www.stickyshala.com

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